Director of Quality

Come see what’s cookin’ at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

As the Director of Quality Assurance, you will deliver strategic product quality leadership across the HelloFresh network. With the support of other food safety & quality leaders, you will work closely with HelloFresh sites and work toward continuous improvement of quality programs & systems. 

You will ...

• Oversee the continuous improvement and nationwide standardization of quality assurance standards at HelloFresh distribution centers
• Analyze real time internal audit data and customer feedback to continuously improve HelloFresh product quality 
• Utilize project management methodology to drive continuous improvement projects related to  product quality and customer experience
• In conjunction with HelloFresh Supplier Quality, collect distribution center level feedback to continuously improve quality of incoming ingredients
• Collaborate with key procurement stakeholders to track market place ingredient quality and develop distribution level actions plans for optimal product quality
• Responsible for reporting on KPIs and informing various HelloFresh departments on performance trends within those KPIs
• Provide weekly updates on distribution center quality performance and opportunities to advance quality performance at a facility & network level
• Manage quality based product timelines with key stakeholders including finance, procurement, recipe development, customer care, operations, nutrition and other departments
• Lead the implementation of Quality standards at startup of new HelloFresh locations; including training, technology, risk management, and process ownership

 

• Partner with Procurement, Operations and other departments to develop SOPs and KPIs that will drive standardization and improvement across all aspects of the company
• Interpret quality control philosophy to key personnel within the company 

 

• Address nonconformities from previous internal and external audits to ensure compliance towards HelloFresh food safety and quality standards

You are...

• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
• Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
• Strategic: you’re a critical thinker who uses logic to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of customer care and customer satisfaction
• Results-oriented: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency

At a minimum, you have...

• Bachelor’s Degree (Masters preferred) in Food Science, Microbiology, Supply Chain, or related; at minimum, high school diploma with no less than 6 years’ relevant experience
• 5+ years of experience in Food Safety, Quality, Supply Chain, or Food Manufacturing
• Well-versed in quality systems, food safety regulations, HACCP, SQF, GMPs
• Quality or Ingredient Certifications a plus (ASQ, SQF, AIB etc.)
• Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.), and Tableau capabilities

Schedule: Monday-Friday (working weekends and holidays may be required) up to 50% travel