Customer Care Specialist - Norwegian Speaking (m/f/x)

At HelloFresh our mission is to change the way people eat - forever. From our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the global market leader in the meal kit sector inspiring millions of energised home cooks across the globe every week. 

We offer our meal kit boxes full of exciting recipes and thoughtfully sourced, fresh ingredients in more than 15 countries (and counting!) from 9 different offices. Our more than 11,000 employees are the heart and soul of our highly international, fast-paced and dynamic environment where innovation and smart action are encouraged.

We want you to join us in Copenhagen and help take HelloFresh Nordics to the next level - as a company with astronomical growth, it is the perfect time to join. This is your opportunity to grow WITH a company and we can’t wait to welcome you onboard.

About the job

Our Customer Care Specialists are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilient and adaptable and have a natural passion for making people happy. You will be supporting our Customer Care agents with inquiries and we expect you to be able to deal with escalations such as payment, deliveries, IT-problems or callbacks. You will be reporting to the Head of Customer Care HelloFresh Nordics.

You will…

• Be the first point of contact for our customers
• Provide support and build engaging relationships on each and every customer call or interaction
• Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands
• Investigate and resolve customer complaints and feedback
• Work towards the Customer Care team’s KPIs set by the management team
• Report and document any kinds of issues to the responsible departments
• Deal with escalations such as payment and deliveries
• Actively suggest ways to improve internal processes and run internal projects
• Be an expert regarding company policies, tools and systems

You have…

• Fluent Norwegian language skills
• Ideally first experiences in Customer Service or hospitality 
• Confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger) 
• A strong Customer Service attitude always keeping the customer in mind
• A highly positive manner when communicating to our customers
• Reliability, friendliness, listening skills, self-organising skills, a team player attitude

What we offer

• The chance to have a serious impact on a newly-built business in an exciting growth phase
• A vibrant, international environment
• A guaranteed steep learning curve & boost for your career
• Competitive compensation

Are you up for a challenge?

Please submit your complete application below including your salary expectations and earliest starting date.