Fulfillment Technology Analyst - WMS

Come see what's cookin' at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we're growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

Reporting into our corporate fulfillment technology team, you will guide the implementation and ongoing maintenance/ support of our HelloFresh/GreenChef strategic warehouse management system (HighJump ONE) platform in our Swedesboro, NJ facility.

You will…

• Support all areas of GreenChef's warehouse management system (WMS) application [High Jump ONE Platform] for the Swedesboro, NJ facility including:
• Be the super user and level one support for the warehouse end-user community in supporting any technical or functional issues
• Manage the system configuration based on operations team direction
• Organize the end-user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
• Oversee the user menu profile and security setup for the application based on operations functional roles
• Participate in requirements definition and technical design of any GreenChef product enhancements to the application with either the vendor or our consulting partners
• Accomplish any required testing activities to support the application with fellow colleagues based in other geographies
• Work with other fulfillment technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
• Represent Fulfillment Tech team area with any projects and working with colleagues in operations, automation, procurement, or upstream enterprise technology
• Understand all available fulfillment technology team reporting tools and create reports that help improve operation visibility and performance
• Help maintain the deployment and service coordination for associated hardware devices like RF scanners, tablets and workstations
• Coordinate with a regional infrastructure manager to help support local network services

You are…

• Comfortable working on several different projects at one time
• A communicator and a collaborator with a focus on details
• Someone with both operational process and technical aptitude
• Comfortable working with individuals at all levels of an organization

At a minimum you have…

• 1+ years of experience supporting a WMS in an RF-based distribution, manufacturing, or e-com fulfillment environment, or any direct experience with HighJump ONE WMS
• Proficiency in SQL, and working in spreadsheet tools (Google sheets, Excel (can perform complex functions)
• Experience gathering data and creating custom reports
• Undergraduate degree or equivalent experience: Supply Chain Management, Computer Science, Management Information Systems, or Engineering Degree
• The willingness and flexibility to adjust to alternate work hours as occasionally required to support a 24/7 warehouse/production operation
• Opportunity to travel to different GreenChef/ HelloFresh facilities on occasion to support projects or platform rollouts or to work with peers.

You'll get...

• Great compensation package & 401k company match that vests immediately upon participation
• Generous parental leave of 16 weeks & PTO policy
• $0 monthly premium and other flexible health plans
• 75% discount on your subscription to HelloFresh (and other product programs)
• Company sponsored outings & Employee Resource Groups
• Collaborative work environment

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.