Product Operations Analyst Lead

About HelloFresh:

HelloFresh is on a mission to transform the way the world thinks about home-cooking. Forget the hassle of supermarkets, or the tiresome process of planning your weekly meals - we deliver to your door all of the ingredients, instructions and inspiration needed to make delicious meals at home, from scratch.

Not only have we been named Europe’s fastest growing start-up, but we’re the industry leader. Along the way, we’ve delivered hundreds of millions of meals to millions of households worldwide, and are passionate about disrupting one of the last industries to go online - food and grocery.

So, if you’re keen to change the way people eat forever, join a dynamic and energetic team and work in one of the coolest offices in London, look no further.

About the job:

Our customer are the core of everything we do here at HelloFresh. We are hiring a Product Operations Analyst Lead to join our Product Operations team here at HelloFresh. In this exciting role, you will work closely with the Product, Product Operations and Culinary teams to understand how our menu configuration and preferences contribute to the customer experience.

What you will be doing:

• You will use internal data analyses to understand what the relevant drivers are for our customer base when it comes to food, and push the business to change and adapt the product to these trends.
• You will support the Product Operations team with the planning, tracking, coordination, and performance of menu planning and improvement initiatives.
• Analytics - Use analytics and business data to perform data-driven decisions. Ideate, scope and lead projects to understand the impact of our menus on the customer experience and drive initiatives to improve them
• Automation – A strong focus and desire to automate planning, processes and procedures. Incorporate the anticipation of our customers’ decisions and preference within HelloFresh’s core product strategy
• Trial & Experimentation – Facilitate and coordinate all trials & experimentations in relation to Existing Product Development, being the go-to person and defining the successes and learnings in these experimentations
• Reporting - Establish a framework for systematically analysing, understanding and reporting the impact our menu has on our customer base on a weekly/monthly basis. You will use this information to push initiatives across the business to improve the customer experience
• You will work together with the Product Operations team to establish a testing framework to create valuable data to continue improving our menus

Who you are:

• Proficiency in SQL and Python strongly preferred
• Professional experience in a high performance and culture environment (e.g. consulting)
• Experience in an operational role in a retail / consumer goods / logistics business, preferably in the areas of Supply chain, Product Operations, Production / Manufacturing or Logistics
• Strong analytical skills including the ability to summarize quantitative concepts into a digestible format
• Genuine interest in using data and information to solve real business challenges
• Excellent project management competencies including a proven track record of successful operational transformation projects
• Excellent ability to influence key stakeholders, work cross-functionally and autonomously
• Ability to manage priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment
• Keen interest to make a big impact on a fast-growing organization.
• Strong analytical abilities
• Excellent communication skills – both written and verbal

What you’ll get in return:

• Great international exposure and team atmosphere
• 70% discount on our HelloFresh's boxes!
• A generous pension scheme contribution
• Full access to our extensive learning library to fuel your personal and professional growth
• A premium Borrow My Doggy account (for all your cute puppy needs!)
• Unlimited access to our Employee Assistance Programme to support your mental health
• Private Health Insurance
• Gym Membership
• Group Life Insurance
• Cycle To Work Scheme
• Headspace Subscription
• Lots of virtual events for you to enjoy!

Start date: ASAP

Location: Shoreditch, London

Level and progression: 

A Lead brings specialist skills to one business area, running complex operational tasks and leading smaller projects independently, with only punctual support from manager.

From there, you can progress to a Manager level within the same function, or progress sideways to a role in another team at HelloFresh for which you have transferable skills.

Recruitment process: first, you will have a phone and cultural-fit interview with a member of our Talent Acquisition. If successful, you will be invited to first competency interview where you will be asked to present a case study. Should you be successful, you will be invited to a last video interview with the Senior Director of the team. 

We are an Equal Opportunities Employer and we welcome applications from all candidates regardless of age, race, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity/paternity, religion or belief.

All our sites in the UK are wheelchair accessible.