Fulfillment Warehouse Supervisor (Lyons)

As you may have read in the news …..

 

“HelloFresh Acquires Ready-to-Eat Meal Company Factor75, Inc.”

 

• The acquisition marks the next step in HelloFresh’s growth plan in the US to strengthen its leading position and to expand its total addressable market
  
  
• Both companies will benefit from their combined resources, operational excellence and data-driven approach

 

We are extremely excited by this news as we add to the range of products available to our customers.

 

So what is Factor? 

 

We believe that health and wellness starts with food and what you put into your body. Our goal is to help our customers achieve their health and wellness goals. We focus on being physically fit and healthy with nutritious, purposeful eating. We want to help real people achieve real results without sacrificing time and energy trying to sort through the overwhelming amount of information. 

We use the freshest, highest quality ingredients available, and our in-house culinary team is constantly working to optimize the nutritional value of every single meal. Meals arrive fresh and are fully prepared- simply heat in the microwave or oven and enjoy! 

 

 

This role will be working on the Factor products, in the Factor fulfillment location in Aurora and Lyons, IL

Job Description: 

The Site Associate Manager drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. 

You will work directly with our Fulfillment Manager to be in charge of building out & leading the operational road map for our flagship fulfillment center. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 50 employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

 

You will...

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)
• Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports
• Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the fulfillment center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture.

 

You are…

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

 

You have...

• Excitement for working in an environment with a high level of ambiguity and change
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Demonstrated success at delivering new product initiatives in both a large company and start-up environments
• Strong continuous improvement skills
• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
• Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
• Proven ability to quickly adapt to business needs
• Willing to work weekends and/or night shifts when needed
• High level of integrity and ethics
• Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
• Demonstrated ability to effectively motivate, develop and manage 50+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it

 

You MUST have...

• 5+ years of management experience leading a fulfillment operations center; preferably in food service or food production
• Bachelor's Degree required - Master's preferred
• Familiarity with FSMA, HACCP, SQF
• APICS CPIM or CSCP certification (preferred)
• Proficient in both English and Spanish
• Deep knowledge of Lean and Agile Production
• Comprehensive background in Fulfillment, Shipping, Receiving, Quality and Warehousing
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)

It is the policy of HelloFresh/Factor not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.